Too often people default to being overly gentle and indirect when giving critical feedback. Then if that doesn’t work, they can flip over into being bossy. We suggest you try giving a hearable message instead with these key steps.
Five years ago, the Department of Human Services was seeking tenders for a new approach to service delivery to young and pregnant mums who were a part of the Out of Home Care system. Their research found that a very high percentage of the next generation end up in the same situation. So they developed […]
Here’s a beaut story from Andrea Curran-Bennett, a manager in the disability arena. This is her take on the challenges of leading others and (beware: plug for us ahead) why she likes our training in supervising skills: “I stepped into a leadership role six years ago. Part of that was supporting and managing people; I knew […]
How our Advanced Diploma of Groupwork Facilitation came to be Our co-founder Glen Ochre long harboured a passion for working with people at a deeper level, over an extended period of time. Glen was a great cook; she would take recipe books and magazines to bed and conjure up meals that looked nothing like the originals, but were […]
Do you ever reflect on the effectiveness of your communication? Looking back on what happened can help you with a way forward. We ask participants of our Advanced Diploma of Group Facilitation to log reflections on their facilitation and collaboration experiences. It’s a simple yet effective way to crystallise your learnings and gain a greater […]
You’ve been asked to facilitate a group. How do you make an engaging start? The way you begin can put people off participating before you have even got to your intro activity. You want people to be actively present, contribute with confidence and to listen to understand others in this group, but how? No pressure, […]
There’s a lot of benefit to be gained in digging a bit deeper into why you may be finding your meetings frustrating. People instantly get it when we encourage structure around meetings by emphasising the importance of Beginning, Middle, End and allowing enough time. But we’re often met with some surprise at our emphasis on […]
Given events swirling around us, we feel the need to stand taller, become bolder and act with greater compassion than ever before… I was particularly moved by a message I received from Simon Clough, an old mate from northern NSW. Here is what he shared with me: Very concerning is the emergence of the “post […]
We’d like to share a story with you. We think it shows how you can undertake supervision with real trust and clear agreement on expectations of priorities and timelines. Jenny Boulton, a senior manager at Melbourne City Mission, shares this: “I’ve been using the Groupwork Supervision model ever since I first did the Supervision course in […]
Being asked to come in and help around a controversial issue, takes us to the deep end of facilitation. It can be exciting to be invited to provide facilitation for such work, and it is very rewarding to see it through to successful and sustainable outcomes.
However, we are regularly gathering stories of how such controversial work can be de-railed… and we have our own experiences to add to the mix!