Too often people default to being overly gentle and indirect when giving critical feedback. Then if that doesn’t work, they can flip over into being bossy. We suggest you try giving a hearable message instead with these key steps.
Do you feel the need to be nice? Trying to achieve great results and enjoy productive relationships at work can be a tough balancing act, especially when you need to save time and money. Take heart – you can make things easier for both you and your team! A key factor is emotional resilience, when you apply […]
Five years ago, the Department of Human Services was seeking tenders for a new approach to service delivery to young and pregnant mums who were a part of the Out of Home Care system. Their research found that a very high percentage of the next generation end up in the same situation. So they developed […]
Here’s a beaut story from Andrea Curran-Bennett, a manager in the disability arena. This is her take on the challenges of leading others and (beware: plug for us ahead) why she likes our training in supervising skills: “I stepped into a leadership role six years ago. Part of that was supporting and managing people; I knew […]
How our Advanced Diploma of Groupwork Facilitation came to be Our co-founder Glen Ochre long harboured a passion for working with people at a deeper level, over an extended period of time. Glen was a great cook; she would take recipe books and magazines to bed and conjure up meals that looked nothing like the originals, but were […]
“How can we work well together?” Last year, we worked with a group of IT professionals who were blown away by our use of group agreements when working with a group for the first time. Many of them had specialist technical expertise, but didn’t have the skills to work well in their project groups. Their […]
You’ve been asked to facilitate a group. How do you make an engaging start? The way you begin can put people off participating before you have even got to your intro activity. You want people to be actively present, contribute with confidence and to listen to understand others in this group, but how? No pressure, […]
There’s a lot of benefit to be gained in digging a bit deeper into why you may be finding your meetings frustrating. People instantly get it when we encourage structure around meetings by emphasising the importance of Beginning, Middle, End and allowing enough time. But we’re often met with some surprise at our emphasis on […]
Being asked to come in and help around a controversial issue, takes us to the deep end of facilitation. It can be exciting to be invited to provide facilitation for such work, and it is very rewarding to see it through to successful and sustainable outcomes.
However, we are regularly gathering stories of how such controversial work can be de-railed… and we have our own experiences to add to the mix!
Collaboration is in right now. From the design hub to the boardroom to ‘public engagement’ – collaboration is invoked as essential to solving complex challenges. Organisations are moving away from top-down decision making approaches to more collaborative ones as a way to better manage projects, drive innovation and change, and increase productivity.