9 Common listening mistakes that sabotage your collaboration
Serious about leading or working collaboratively? If you're falling into these common traps, you're stopping people from feeling heard. Here's how you can improve connection and performance, simply by listening.
Hearable Messages
Too often people default to being overly gentle and indirect when giving critical feedback. Then if that doesn't work, they can flip over into being bossy. We suggest you try giving a hearable message instead with these key steps.
Deep listening: Going beyond a technique...
Are you truly listening? Or is there something going on for you which is undermining your support of this person speaking to you?
Challenging Encounters
Please allow us to challenge you if you believe you need to deal with difficult people.