Challenging Encounters

Co-founder of Groupwork Institute, Glen Ochre, shares a view that may challenge you a little if you believe that you need deal with difficult people... There are other ways to view conflict. https://www.youtube.com/watch?v=feeA-eZDMC8

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Supervision: How you can find out what's really going on for your staff

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7 Steps for Emotional Intelligence/Resilience