Emotional Resilience Training Info

This two-day emotional resilience training is a balance between Groupwork Institute input and a focus on people’s particular facilitation learning needs and challenges.

We work with you to ensure our training meets the needs of your staff.

Training Outline


Workplace training start times can be between 9.00am and 9.30am and finish times can be between 4.30 and 5.00pm, or as negotiated.

Day One

  • Welcome and introductions
  • Agenda and agreements
  • Participants’ learning needs
  • What is emotional resilience?
    • The components
    • What it looks like
    • How does it feel?
  • Understanding and managing ourselves

Morning Tea

  • Workplace micro-skills for emotional resilience and communication


  • Practice micro-skills using participants’ learning needs

Afternoon Tea

  • Work on learning needs using skills learned
  • Reflection on the day’s learning
  • Evaluation of the day

Day two

  • Reflection from day one
  • Work on workplace challenges as presented. Most likely focus:
    • creating robust teamwork
    • effective communication

Morning Tea

  • Continue working through challenges.This will be undertaken through input, discussion and practice. Other areas that could be focused on depending on people’s needs:
    • managing ourselves in challenging situations
    • dealing with challenging encounters


  • More practice and working on challenges
  • Opportunity to do more in-depth practice using socio-drama. This method uses people’s real experiences. It focuses more on the challenging aspects participants are experiencing

Afternoon Tea

  • Reflection on learnings
  • What participants will do differently
  • Evaluation

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Training content – Emotional Resilience Training

This Emotional Resilience Training is a balance between Groupwork Institute input and a focus on participants’ particular learning needs and challenges.

The finer details of the content can be negotiated beforehand and further refined at the beginning of the training.

The training will draw on the following topics:

Understanding Ourselves – Self Awareness

Introducing our model for understanding and mapping our array of unconscious ‘selves’ – The Community of Selves™

Exploring the ‘dance of the unconscious’ and how this interplays between ourselves and others to affect outcomes. This topic includes:

  • Managing ourselves in the face of complex, emotionally challenging encounters.
  • Remaining centred in tricky encounters with others
  • Giving and receiving hearable feedback
  • Challenging conversations
  • Working in teams
  • Welcoming difference

Emotional resilience

We define emotional resilience as the capacity to be ‘bold’ – to speak up, to share our ideas, take risks and use our full potential. It gives us greater strength to appropriately respond to workplace pressures and challenges and helps build robust, collaborative relationships.

This topic includes:

  • Understanding the components of emotional resilience (the 7 tips).
  • The emotionally resilient person – what do they do, and how do they feel?
  • Self-reflection on where we are in this journey and what the barriers are. These will be used to focus the issues we work on.

Putting emotional resilience and self-awareness into practice

  • The necessary micro-skills of communication
  • Preparing ourselves for challenging encounters
  • Remaining emotionally centred in the face of perceived ‘attack’ of personal or professional challenges

Essential principles of communication

Workplace communication practices need to have a strong, clear value base.  Having an environment that promotes good communication in turn fosters emotional resilience. As good communicators we need to be clear about our approach.

  1. the central values and principles of good communication; and
  2. an understanding of how our principles can guide our behaviours

Micro-skills for communication

There are a range of key micro-skills needed for effective communication. This is how we apply emotional resilience. These allow us to:

  • hear and validate people’s contribution
  • synthesise wisdom
  • welcome difference
  • deal with un-spoken dynamics

Micro-skills for effective teamwork

There are a range of micro-skills essential for people to work well together. It is these micro-skills that bring teamwork to life. Some of these skills will be familiar to you, some will be new. In effect, many of them are life skills. In this training, we will introduce a number of micro-skills. For example:

  • validating
  • helping people hear each other
  • hearing and validating people’s contribution
  • working in teams – the essential skills for getting along together
  • the essentials for working collaboratively
  • giving and receiving hearable feedback – the art of giving ‘hearable’ messages

Handling challenging situations

Here we will focus on the issues of greatest importance to the particular group. Tools, micro-skills, helpful processes and handouts to address these issues will be offered:

  • Preparing ourselves for challenging encounters
  • Getting your message across in a wise and centred manner
  • Dealing with others who are angry, upset or expressing strong opinions or feelings.
  • Giving difficult feedback that is ‘hearable’
  • Remaining emotionally centred in the face of serious challenges.

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Capacity to undertake this training

We have been providing independent facilitation services since 1984, and have been training facilitators since 1998. In 2001 we first offered the yearlong Advanced Diploma of Group Facilitation, the first of its kind in the world.

We are collaborative workplace specialists and all of our training programs integrate topics related to emotional resilience.

This training draws from:

  • Our model of collaborative practice which has evolved over the last 30+years, underpins our approach to all training. Emotional resilience and self-awareness are key components of this model.
  • Our experience of offering training publicly and in-house. We continually refine this work in response to participants’ feedback, and also integrating new material from the broad realm of management, facilitation and collaborative workplace education.
  • Our own unique units which we offer through our Diploma of Leadership and Management (BSB51915), which we first offered in 2002. This is, in effect, a collaborative management course wrapped around the nationally recognised qualification. These units on collaborative management, which are contained within the Diploma of Leadership and Management, have been accepted by ASQA.
  • The units we have developed in our Advanced Diploma of Group Facilitation (10386NAT). This Australian Skills Quality Authority (ASQA) approved Advanced Diploma is privately owned and offered by the Groupwork Institute as the world’s first nationally accredited facilitation qualification.

Talk to us about your training needs