Rescheduling and cancellation policy

Last updated: 26 November 2024

Upon enrolment, you agree to the cost of this course. All course fees are to be paid prior to the course commencement date.

Reschedules

In the event of needing to reschedule, the following points apply:

  • Reschedule requests must be received 4 weeks prior to course commencement. (Requests received after this point will only be granted if the place can be filled by another participant. If the place cannot be filled, the registration and any monies paid are forfeited.)

  • When a reschedule request is granted, the enrollee must select another course date within two (2) weeks. (Course dates as listed on the course calendar) This is regardless of whether the person intends to attend that particular session or not.  If this does not occur, the participant will lose their place and forfeit any monies paid.  Notification to the participant about this requirement will be given twice before a forfeiting of monies will follow. (All participants need to be booked into a session to be able to access their rights to any further re-scheduling amendments or changes.

  • The course must be completed within six months of the original registration date. After this point the registration and monies are forfeited.

  • A person may re-schedule up to a total of three (3) times with a $50 administrative fee required for each reschedule, regardless of the period of time before the newly scheduled event and regardless of the reasons for re-scheduling.  A person will lose their spot and forfeit any monies paid after the third reschedule.

  • In the event of sickness a reschedule can be granted in the 24 hours preceding the course start date (honesty system).

Cancellations

Cancellations received more than one month prior to the commencement date will receive a 100% refund.

Cancellations received less than one month prior to the commencement date will receive a refund if and only if your place in the course is filled by someone else. You will be refunded the course cost, less a $50 administration fee.

If we are unable to fill the place then your course fee will be forfeited.

NOTE: In the event that any registration fees are still outstanding at the time when a registration is forfeited (due to cancellation or rescheduling); these fees remain owing and will be billed to the participant.

Contact Us

If you have any questions about this Refund & Cancellation Policy, please contact us.