It addresses many of the Hot Spots and Tricky Bits that regularly confront facilitators. There are 23 facilitation issues covered, where we demonstrate very practical steps for successful interventions – including naming relevant micro skills used. Issues can be addressed separately via the menu.

Scenario 1 – Community Meeting
Time: 13 min

Lets get on with it
Dealing with side track
Side conversation
Going on and on…..
Expression of anger
Person walking out
Cynical behaviour

Scenario 2 – Planning Day
Time: 26 min

Unspoken conflict.
Pulling rank
Expression of pain
When controversial issue interrupts process
Crying
Put down
Tricky Decision
Lone voice blocking decision

Scenario 3 – Self Help Group
Time: 17 min

Theorizing
Taking away the focus
Wanting a break amidst strong feelings
Strong expression of pain
Suicidal Comment
Facilitator’s Mistake
Body language – rolling eyes
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