Conflict to Collaboration

Learn a simple model for managing ‘hot spots’ and conflict, boost your self-awareness and resilience and refine communication skills to navigate tricky situations.

Conflict Resolution Training Melbourne & Online

Price from

Contact us below for pricing

Duration

2 days

Location

In person at your workplace or online

Can your staff deal with conflict resolution?

Conflict: it’s all around us. Whether it’s colleagues in direct and heated disagreement,  staff and management having challenging encounters, navigating relationships with contractors, clients or personal connections, it’s going to crop up in your workplace from time to time.

Yet, for many of us, facing conflict is terrifying – we do everything to avoid dealing with it! And when we don’t address conflict early, it can rapidly escalate into a bigger issue, making us even more reluctant to tackle it.

But conflict can be the engine room for powerful learning, and working through it constructively can often brings about transformational change.

Why our conflict resolution training?

We provide participants with the capacity to identify and face conflict, along with the confidence and skills for dealing with it wisely and well. Rather than applying a formulaic approach that many other training providers focus on, our course assists staff with emotional resilience with a broad range of applications.

This means that as well as increasing staff members’ awareness and skills in conflict resolution, we also develop their understanding of and ability in leadership, collaboration, communication and team development.

Discuss your needs

What will participants learn?

  • Frameworks for enhancing your self awareness and emotional resilience and skills for applying them in your work and your life.

  • An understanding of unconscious dynamics in conflict.

  • Our practical definition of conflict and understanding of the ‘spectrum of conflict’ – from hot spots to ‘sitting in the fire’ of bigger conflicts.

  • Confidence in recognising conflict in your life and how to intervene quickly so unresolved issues don’t turn into conflict

  • The ability to give and receive hearable messages that can be helpful around conflict

  • The skill of helping others in conflict to really hear each other including well-tested processes for transforming conflict into collaborative problem solving