Diploma of Leadership and Management

Our unique collaborative management principles and practices underpin this qualification. Delivered in-house for your team or organisation, the course provides a stronger and more practical base for leaders.

National course code: BSB51915

This is an in-house course offered to your staff

We deliver this as an in-house qualification. If you would like to offer your staff a practical and collaborative opportunity to work together in development of their skills in leadership and management, we can help you.

Is this your need?

A comprehensive, nationally recognised qualification – with a difference, as it incorporates our unique collaborative management principles and practices. This highly supportive course will expand your understanding of whole-of-person management. It will give you the confidence to manage anywhere – and land on your feet no matter what happens!

Our discretionary component means you will specifically strengthen your capacity to work well in areas and issues that are particular to your working needs.

Our facilitators in leadership and management

Meet our friendly team of professional facilitators, skilled in both facilitation and education. Read more here.

Learning approach

A great deal of the learning from this course comes from the process of working together as a group.  Learning through participating in a group, enables you to feel how skills are actually applied.  Contact days are ‘supportively challenging’.  You will learn great things about yourself which will provide a much stronger and more practical foundation for your management and leadership roles.

As you will be working together as a group it is important that you attend all sessions To complete the requirements of this course, you must attend at least 90% of the teaching blocks.

Key course components

1  Specific input

There are 12 units offered over the duration of the course (see Course Structure below).  We craft a comprehensive learning culture by using every unit as a building block for the next. Knowledge and skills introduced are then used extensively throughout the rest of the course.

You will be given our comprehensive Diploma of Leadership and Management Manual on Day 1.

2  Discretionary input

At the start, we ask participants to talk about their workplace challenges and learning edges. This provides an accurate basis for prioritising the focus for the discretionary component of the training around your particular needs.

As required, there can be further Groupwork Institute input around these issues, including useful techniques, processes and some exercises.  Content is always related to people’s experience. There is a range of learning tools used – discussion, reflective activities and smaller group work. There will be ample time to address your challenges.

3  Practice

Substantial time is devoted to practice for you to embed the learnings, and to apply the techniques to address your challenges. This includes coaching, exercises to explore particular areas, personal and group reflection time, small group practice and socio-drama. There is no teacher like practice!

4  Reflection

This time enables you to absorb your own learnings acquired through the training, and look at how they can be best applied to the work you do.

Course structure

The Diploma of Leadership and Management BSB51915 course year consists of 19 contact days, structured to cover 12 national competencies. Over 10 blocks of teaching we deliver twelve teaching units (for details see Training Content below).

The first block is a four day residential held at our own delightful Commonground Conference and Retreat Venue – nestled in the bush near Seymour, 95 km north of Melbourne.  It is essential that you attend the residential – it is an important part of the process of forming the group and starting to develop your learning journey together with other participants.  We also cover key foundation units that underpin the rest of the course. Being away together also enables participants to drop into a deeper learning space which significantly helps with embedding your learning.

This residential generally starts on a Monday morning and finishes on Thursday afternoon, incorporating three nights away from home.  Some may find this challenging, but once you get into our time away together, you will be a lot less likely to want to go home! See the Commonground website for more on this venue

The remaining 15 days are primarily 2 day blocks (and two one-day blocks), delivered on a Tuesday and Wednesday once a month at the Groupwork Institute Training Rooms.

Working Together

There will be work in pairs, small groups as well as the whole group.  You will form into small affinity groups at the start of the course according to work interests and/or learning needs.  These groups will give you opportunities to practice together, offer each other support, reflect on teachings and to work together on possible projects.  You will be expected to meet (outside of structured course contact days) for a minimum of two hours per month.


You’re required to complete all assessment tasks, demonstrating competency, to receive your Diploma of Leadership and Management.  Evidence-based training is important to ensure that you can apply the learning of this course to your everyday management practice.  An average of 14 hours per month is required for assessment work.  We’ll support you along the way with your assessment requirements.


Our training rooms provide an open, light filled space to complement the learning process, with a courtyard garden and three breakout rooms. Parking is available on street.  The venue is easily accessible by train and tram, and for interstate visitors, it’s only  twenty minutes from Melbourne Airport. Read more about this venue


Full gourmet catering will be provided. This helps you feel valued and nurtured, and keeps the group together at breaks, fostering connections between participants. All this helps deepen the learning process and better ensures that your learnings are well embedded within. Read more about our catering

Course content: Diploma of Leadership and Management National Course Code: BSB51915

Develop and use emotional intelligence BSBLDR501

This unit includes:

  • A model for understanding ‘The Unconscious at Work’
  • Mapping our own Community of Selves
  • Getting to know and working on the fears and other self limiting messages that hold us back as managers.
  • The building blocks of emotional intelligence
  • Building emotional resilience

Lead and manage team effectiveness BSBWOR502

 This unit includes:

  • Understanding our organisation’s values and beliefs
  • How we can change our practices to better match our values
  • Our capacity to effect change and influence values
  • Working together in a team
  • Organisational dynamics and our role in these
  • Being conscious of our personal motivations
  • The unspoken components of organisation culture
  • Role theory – roles people play in teams and how we can prevent getting stuck in these

Build and sustain an innovative work environment BSBINN502

This unit includes:

  • Leadership styles
  • What is organisation culture?
  • Principles of organisational collaboration
  • What is collaborative management?
  • The physical work environment

Communicate with influence BSBLDR503

 This unit includes:

  • High quality communication skills
  • Management micro skills
  • Communication both within and outside of the organisation

Facilitatory Management (Manage meetings BSBADM502)

This unit includes:

  • Facilitating meetings
  • Principles of facilitation
  • Major factors in effective meetings

Collaborative decision-making (Lead and manage effective workplace relationships BSBLDR502)

 This unit includes:

  • Why is collaborative decision-making so powerful in its ability to bring about lasting change, and yet is so challenging to implement?
  • Different types of decisions and where within the organisation they are best made
  • Holding efficient, collaborative and rewarding meetings
  • Boundaries between decision-making
  • Consultation and information sharing
  • Welcoming and working creatively with difference
  • Managing ideas and information
  • Establishing systems to develop trust and confidence
  • Managing the development and maintenance of networks and relationships
  • Managing difficulties to achieve positive outcomes

Manage people performance BSBMGT502

 This unit includes:

  • Principles of our SuperVision Model
  • Honouring the Principles and purpose of supervision
  • Practical strategies for risk taking and innovation
  • Making mistakes, reflection and learning from our practice
  • Handling performance issues
  • Dealing with resistance
  • Performance appraisal

Develop and implement strategic plans BSBMGT616

This unit includes:

  • Connecting the organisation’s big picture to the individual’s everyday
  • Vision, principles, aims and objectives – clearly understood
  • Understanding strategic plans within the overall context
  • Organisational mapping
  • Way’s to rekindle the fire in people’s bellies’
  • Ensuring the strategic plan is whole heartedly owned by all

Manage operational plan BSBMGT517

 This unit includes:

  • Taking a strategic plan and putting it to work
  • Developing your operational plan
  • Implementation – who’s doing what?

Organisational rank, power and diversity (Implement diversity in the workplace BSBLDR504)

 This unit includes:

  • Understanding a structural view of power and rank
  • Dominant/non-dominant groups
  • Understanding how our own rank affects our management
  • Collaborative managers as leaders and elders
  • Fostering diversity

Managing conflict and other challenging dynamics (Apply conflict resolution strategies LGACOMP008A)

 This unit includes:

  • Principles of conflict resolution
  • Our own responses to conflict and strong feelings
  • Working with ‘hot spots’
  • Managing challenging behaviour
  • Converting conflict into creativity
  • Facilitating/mediating between others in conflict
  • Re-grouping after significant upheaval

Manage personal work priorities and professional development BSBWOR501

 This unit includes:

  • Mapping our key work areas and expectations
  • Practical tools for prioritising and tracking our objectives
  • Sorting the important from the urgent
  • ‘managing up’
  • Taking care of ourselves
  • Sustaining our best contribution
  • Time budgeting



Held at Groupwork Centre Training Rooms.
Read more about why this is such a delightful space in which to do your training.